A SAMHSA sponsored two-part series webinar presented by the NASMHPD Research Institute (NRI), took place Monday, May 9, 2022 from 12:00-1:00pm Eastern Time (Part One) and Friday, May 27, 2022 from 1:00-2:00pm Eastern Time (Part Two) called “Telling the Story: Data, Dashboards, and the Mental Health Crisis Continuum”.
Description:
SAMHSA, States, and Local Governments dedicated to transforming the response to individuals experiencing behavioral health crises (both mental health and substance use crises). SAMHSA’s National Guidelines provide a template that states are using to establish robust crisis continuums, including:
1.Crisis Call Centers—with the new 3-digit 988 system providing renewed focus on expanding call centers
2.Mobile Crisis Teams—to respond to individuals in crisis wherever and whenever they need someone
3.Crisis Stabilization programs—to provide a safe space for individuals in crisis who need more intensive care than a mobile team can provide while avoiding hospitalization, emergency rooms, or jails.
While all states are implementing at least pieces of this crisis continuum, many states are still in the early stages of determining how to measure how well their crisis continuums are working. Using data, reports and dashboards, states can identify where there are gaps in the system, and what the outcomes of crisis services are at each level of the crisis continuum. NRI has been interviewing states that are early leaders in developing their crisis continuum and using data to measure how their system is meeting the needs of individuals in crisis. This webinar will provide some examples of what data at each level of the Crisis Continuum states have found are most important to measure, how states are getting this information, and how they are using the information to monitor the operations and outcomes of their system.
This webinar included:
•a brief overview across 12 states that were interviewed by the NRI,
•3 or 4 states presenting on their use of Crisis System data. States will share Data Dashboards, Output Reports, and other visualizations that they have found are most important to use in monitoring they system. Presenting states will discuss
oWhat data they find most useful to measure, provide examples of reports they generate that are most used by stakeholders (including legislators, advocates, etc). and lessons learned in gathering these data.
oHow they get the data from the 3 core crisis system components and how they use data to identify gaps across their crisis continuum.
oLessons learned in working with crisis systems to measure operations and outcomes.
•Finally, there will be an opportunity for a Q&A dialog with presenters
Presenters
•Kristin Neylon, NRI
•Nichole Cunha, Utah Department of Human Services
•Anna Bourque, Georgia Department of Behavioral Health and Developmental Disabilities
•Dawn Peel, Georgia Department of Behavioral Health and Developmental Disabilities
•Wendy White Tiegreen, Georgia Department of Behavioral Health and Developmental Disabilities
•Jennifer Armstrong, Tennessee Department of Mental Health and Substance Abuse Services
•Melissa Sparks, Tennessee Department of Mental Health and Substance Abuse Services
If you have any questions please don’t hesitate to contact Kelle Masten via email at kelle.masten@nasmhpd.org.