TA Coalition Webinar: Serving Our Communities: How People with Lived Experience Make Mental Health Crisis Services More Effective

A SAMHSA sponsored webinar presented by the Bazelon Center for Mental Health Law took place Monday, May 13, 2024 from 12:00-1:30pm Eastern Time titled Serving Our Communities: How People with Lived Experience Make Mental Health Crisis Services More Effective


To better meet communities’ needs, states and localities are developing new public safety responses to calls for help involving people with mental health disabilities or people experiencing a mental health crisis. Among the programs developed to date, the evidence is clear: when communities center peer-led mental health responses, people with serious mental illness (SMI) or emotional disturbance (SED) are less likely to be admitted to emergency rooms and hospitals; more likely to engage with community-based services and to feel empowered and hopeful; and less likely to be institutionalized, incarcerated, or need crisis services in the future. This webinar further explored the benefits – and provide successful examples of – peer-led and peer-involved crisis support for people with SMI or SED. This interactive panel discussion will draw upon national research and numerous real-world examples of programs that are serving communities across the country.

Learning Objectives:

By the end of this workshop, participants were able to:

  • Understand what makes peer-provided crisis services effective along the service continuum,
  • Learn from multiple real-world successful examples of peer-led programs, 
  • Learn how to leverage federal, state, and local funding to pay for peer-involved crisis services, and
  • Actively engage with presenters and other participants to address any questions about bringing such programs to their communities.


  • Monica Porter Gilbert, Policy & Legal Advocacy Attorney, Bazelon Center for Mental Health Law
  • Nemu HJ, Education & Communications Manager, Trans Lifeline
  • Jahmil Roberts, Hotline Operations & Care Manager, Trans Lifeline
  • Dushoun Almond, Program Manager, Brownsville in Violence Out
  • Steve Miccio, Chief Executive Officer, People USA

If you have any questions, please contact Kelle Masten via email at kelle.masten@nasmhpd.org 

or Paige Thomas at paige.thomas@nasmhpd.org.


Live closed captioning and ASL interpreters will be available for this webinar. 


Thank you!