Crisis Now: Transforming Services is Within Our Reach

The U.S. Department of Health and Human Services Agency for Healthcare Research and Quality reported in 2010 that there were 2.2 million hospitalizations and 5.3 million emergency department (ED) visits related to a mental health condition or co-existing substance use condition. A continuum of crisis services can divert individuals experiencing behavioral health crisis from unnecessary ED visits and hospitalizations while providing cost-effective, community-based treatment of care. 

In this webinar, we provide:

  • An overview of the four key elements of the Crisis Now: Transforming Services is Within Our Reach report, including the framework for states/communities to develop a comprehensive statewide crisis care system and where your system fits into the Crisis Now framework.
  • A state example (Arizona) of developing and implementing a statewide model of crisis care, including key steps and lessons learned, funding mechanisms to finance the crisis system, and the importance of data collection to shape policy decisions. 
  • A provider perspective in promoting a modern crisis care system, including the value of technology and data collection. 


  • Thomas Betlach, Director of the Arizona Health Care Cost Containment System (AHCCCS)
  • David Covington, LPC, MBA, Chief Executive Officer, RI International